CPS Energy, one of the largest community-owned providers of electric and natural gas services in the U.S., is set to transform its operations through a strategic partnership with Oracle. By adopting Oracle’s modern cloud platform, CPS Energy aims to integrate data and processes across its utility, enhancing service delivery for over 1.3 million customers and aligning with its Vision 2027 strategic plan for rapid transformation in San Antonio.

This move by CPS Energy would represent Oracle’s growing influence in the utility sector, as the technology company now provides services to six of the ten largest municipal utilities in the United States. Established in 1860, CPS Energy serves nearly 930,114 electric customers and 381,379 natural gas customers across San Antonio and neighboring counties, maintaining some of the lowest customer bills among the nation’s 20 largest cities.

Evan O’Mahoney, Chief Information Officer of CPS Energy, sees this collaboration with Oracle as a revolutionary step toward streamlining internal operations and enhancing customer engagement. Oracle’s extensive suite of cloud applications, including those for finance, operations, human resources, customer service, and capital projects, promises to increase efficiency and innovation in CPS Energy’s operations.

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Integrating AI

The Oracle Cloud customer platform integrates artificial intelligence (AI) to provide agents with comprehensive customer profiles and contextual recommendations, ensuring high-quality customer interactions. Additionally, the platform’s advanced field service management tools can automatically schedule and route field workers, ensuring prompt service and swift issue resolution. Oracle’s asset management technologies enable CPS Energy to track and analyze its infrastructure’s performance, helping the utility optimize capital project investments.

This new platform is central to CPS Energy’s commitment to evolving its customer services, offering innovative rate options and affordability outreach programs that ensure equitable and sustainable energy services for all. By leveraging Oracle’s AI-enhanced suite, CPS Energy can seamlessly connect its finance, HR, supply chain, and customer experience processes to gain deeper insights and enhance the overall customer and employee experience.

Creighton Oyler, Senior Vice President and General Manager of Oracle Energy and Water, highlighted the need for modern, intelligent, and agile technology to address today’s evolving energy market challenges. He emphasized Oracle’s commitment to supporting CPS Energy on its transformation journey and Vision 2027, adding that Oracle’s complete cloud platform will empower CPS Energy with the connected data and tools necessary to enhance business practices and customer service for years to come.