About WP Engine

WP Engine is one of the leading WordPress hosting services. It provides a platform specifically designed and optimized for WordPress websites, offering users robust tools and features to enhance security, performance, and scalability.

WP Engine’s services include automated site migration, daily backups, advanced security features, and expert support from WordPress professionals.

Looking for support with your WP Engine hosting in 2024? Here’s the detailed guide that will help you contact WP engine support.

WP Engine Customer Support Contacts

Address
504 Lavaca Street, Suite 1000, Austin, TX 78701

Website
https://wpengine.com/

Email Support
support@wpengine.com

sales@wpengine.com (Sales)

billing@wpengine.com (Billing)

Live chat (ticket) support
Log into your account to create a ticket

Call center support (Phone)
+1-512-273-3906 (Sales Expert), +1-877-973-6446 (WordPress Expert)

Blog
https://wpengine.com/blog/

Support Center
https://wpengine.com/support/

Resource center
https://wpengine.com/resources/

Solution Center
https://wpengine.com/solution-center/

Partner Programs
https://wpengine.com/partners/

Community
https://wpengine.com/builders/ (Builders Community)

https://wpengine.com/builders/headless (Developers Community)

Resources for startups and SMBs
https://wpengine.com/small-business/ 

Newsletter
https://wpengine.com/newsroom/

Glossary
https://wpengine.com/resources/the-wordpress-designers-glossary/

Magazines
https://torquemag.io/

PR
https://velocitize.com/type/video/

Library
https://wpengine.com/library/

WP Engine Social Media Support Contacts

Facebook
https://www.facebook.com/wpengine/

Instagram
https://www.instagram.com/wpengine/

Twitter
https://twitter.com/wpengine

LinkedIn
https://www.linkedin.com/company/wpengine

YouTube
https://www.youtube.com/wpengine

WP Engine Legal Contacts

Terms and conditions
https://wpengine.com/legal/terms-of-service/

Service Level Agreement (SLA)
https://wpengine.com/legal/sla/

Privacy Policy
https://wpengine.com/legal/privacy

Acceptable Use Policy (AUP)
https://wpengine.com/legal/aup

Data Privacy Addendum
https://wpengine.com/legal/dpa/

Sub-Processor List
https://wpengine.com/legal/sub-processor-list/

DMCA Notice Form
https://wpengine.com/legal/dmca-takedown-request/

Other Links

Careers
https://wpengine.careers/

Case Studies
https://wpengine.com/case-studies/

Agency Partner Program
https://wpengine.com/agency-partner-program/

WP Engine Reviews
https://wpengine.com/wpengine-reviews/

How do I contact the WP Engine?

To contact WP Engine, you can reach out to their customer support through various channels, including support tickets, live chat, phone support, and via email.

Before reaching out, make sure you have your account information ready, including your account name and any relevant details about the issue you’re experiencing. This will help the support team assist you more efficiently.

Contact WP Engine Live Chat (talk to a bot)

Newcomers to WP Engine may observe that the live chat support is operated by a robotic responder rather than a human representative and is providing only a limited set of information.

Steps to Take Advantage of the Live Chat Option

Step 1: Go to the WP Engine website.

Step 2: Click on the chat icon and start a live chat.

Contact WP Engine Customer Support Via Phone

You can easily contact the support team by calling the following number to get voice assistance:

Purpose
Phone No

If you are looking for a Sales expert,
+1-512-273-3906

If you are looking for a WordPress expert,
+1-877-973-6446

If none of their experts are available to take your call, the bot will request that you leave your name and number. Their experts will reach out to you in the meantime.

Resolve Some Common Customer Queries

Query
Solution

To get an overview of your account
https://wpengine.com/support/my-account-overview/

Manage users in the user portal
https://wpengine.com/support/users/

Upgrade your plan in the user portal
https://wpengine.com/support/change-plan-user-portal/

Add/delete WordPress installs within your account
https://wpengine.com/support/wordpress-installs/

If your concern is not on the list above, existing clients can send an email to billing@wpengine.com with their account name and query, and an expert will get back to you as soon as possible.

How Do I Create a WP Engine Support Ticket?

It is easy and simple to create a support ticket for WP Engine. In order to use the ticket option as a new user, you need to follow the below steps:

Steps to Create a WP Engine Support Ticket

1. To create an account, go to WP Engine Zendesk (https://wpengine.zendesk.com/auth/v2/login/signin) and click on the “New to WP Engine Support” button.

2. A link to set a new password for your WP Engine Support account will be emailed to your registered email address as soon as you fill out the required details on the signup form.

3. To initiate the ticket process, click the URL and enter a new password as soon as you receive the email.

4. Then, with the login ID and new password, sign into your support account.

5. To initiate a support ticket, click the “Initiate a Support Chat” button.

6. Type the issue that you have to address in detail and provide a screenshot as an attachment in order to make your problem sound real. In order to report your problem to the support staff, select the submit option at the end.

Following these steps will certainly make it easier for a new user to get in touch with the support team via the ticket support system. What happens if you want to find out how well your previously submitted tickets are progressing? To learn how to do it, read the following instructions:

Check the Past Activity of Your Support Tickets

Step 1: Enter the login credentials for your portal and visit your WP Engine support account.

Step 2: Click on My Activities under your profile section. All of the tickets’ status is easily accessible here.

Tutorials and Knowledge Base

WP Engine provides a number of guides via its knowledge base, webinars, blog, and community to assist users in resolving configuration problems, membership problems, platform information, and questions.

Category
Resource

Setup A Site
https://wpengine.com/support/support-categories/setup/

Accounts & Features
https://wpengine.com/support/support-categories/account/

Platform Information
https://wpengine.com/support/support-categories/platform/

WordPress Help
https://wpengine.com/support/support-categories/wordpress-help/

Troubleshooting
https://wpengine.com/support/support-categories/troubleshoot/

They have made a page (https://wpengine.com/support/browse-all/) where you can access several issues and their corresponding solutions in case of any additional challenges.

Conclusion

WP Engine has continued to set a high standard for customer support in the web hosting industry. With a relentless focus on providing exceptional service and technical expertise, WP Engine has solidified its reputation as a trusted partner for businesses and developers alike.

The post WP Engine Customer Support 2024 – How to Contact Them appeared first on Hostingseekers.